User Terms and Conditions

Introduction

This page sets out the rules that govern use of our platform and explains the relationship between you and us. We describe the main obligations that apply when you register, play or transact with us, and how we manage account verification, deposits, withdrawals and promotions. By using the site you accept these terms and any additional rules that apply to specific offers or products.

Account responsibilities

You must provide accurate, complete and up-to-date information when registering and while your account is active. You are responsible for keeping your login details secure and for all activity that occurs under your account. If you suspect unauthorised access you must notify us immediately via [email protected]. We may suspend or close accounts in cases of fraud, multiple registrations, unauthorised behaviour or breach of these terms.

We may set transaction and play limits on accounts. You must comply with any limits we impose. Where verification is required, you must provide requested documents within a reasonable time. Failure to complete verification may result in restricted access or withholding of withdrawals until checks are completed.

Eligibility requirements

You must meet age and jurisdictional eligibility to use the platform. We do not accept registrations from persons who are legally prohibited from gambling in their location. Attempting to bypass geolocation controls, for example by using VPN or other masking tools, may lead to account suspension and forfeiture of funds. We reserve the right to refuse registration without giving a reason.

Acceptable platform use

Use of the platform must be lawful and in line with fair play. You must not engage in collusion, use automated play tools, exploit software bugs or attempt fraudulent chargebacks. Abusive behaviour towards staff or other users is not permitted. We will investigate suspected breaches and may suspend or close accounts, cancel transactions and retain funds where abuse is found.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms that apply in addition to these general terms. Promotional terms will state eligibility, wagering requirements, contribution rates by game, maximum bet limits and expiry. Unless stated otherwise, only one bonus or new-player offer may be claimed per person, household or IP address. Misuse of promotional offers may lead to bonus cancellation and withholding of winnings.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts and processing times are shown in the cashier and may vary by method. We may apply pending periods while payments are verified. Withdrawals may be subject to verification checks and withdrawal limits. We may require you to use the same payment method for refunds where reasonably possible. Where required by law or our policies, we may place holds on transactions to complete checks for fraud, money laundering or other breaches.

Dispute resolution

If you have a complaint please contact our support team at [email protected] so we can try to resolve it. We aim to respond promptly and investigate disputes fairly. Where a resolution is not reached we will advise on available external dispute resolution options if applicable. Please provide full details and any relevant evidence to help with the investigation.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be notified by posting updated terms on the site and, where appropriate, by email. Continued use of the platform after changes are published constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account in accordance with the account closure process.